You can find the answers to some of our frequently asked questions below.
We translate a wide range of documents, including legal contracts, technical manuals, business reports, marketing materials, medical records, and personal documents like birth certificates and resumes.
To receive a quote, simply upload your document through our online form or contact us directly. We’ll review the material, assess the complexity, and provide a detailed estimate based on word count, language pair, and urgency.
We offer translations in a broad range of languages, including but not limited to Spanish, French, German, Chinese, Japanese, Arabic, Russian, and Portuguese. If you need a language not listed, please contact us for availability.
Translation time depends on the document’s length, complexity, and language. Typically, a standard document can be translated within 1-5 business days. For urgent projects, we offer expedited services. Please consult with us for a more accurate timeline.
Yes, our team consists of experienced and certified translators who are experts in their respective fields. We ensure accuracy and professionalism through a rigorous quality control process, including proofreading and editing.
We prioritise the confidentiality and security of your documents. All translations are handled with strict confidentiality, and we use secure systems to manage and store your information. We also offer non-disclosure agreements upon request.
Our standard translation service includes accurate translation by a qualified professional, proofreading to ensure quality, and formatting to match the original document. This service is ideal for most general and business documents.
The cost is typically based on the word count of the document, the languages involved, and the complexity of the content. We provide a detailed quote after reviewing your document to ensure transparency and fairness in pricing.
For standard translation services, the typical turnaround time is 1-5 business days, depending on the length and complexity of the document. We strive to meet your deadlines and can offer expedited services if needed.
Yes, we can translate both text and images. For documents containing images with text (e.g., scanned documents or infographics), we extract and translate the text, and then integrate it back into the image where applicable.
Yes, we offer a revision policy to ensure your satisfaction. If you need adjustments or corrections, please let us know within a specified period, and we will address any issues promptly at no additional cost.
Our standard translation services are performed by professional translators who adhere to industry standards for accuracy and quality. If you require official translations then we offer certified services. Please specify this requirement when submitting your request.
A certified translation is a translation that comes with a certification statement affirming that the translation is accurate and complete. It is often required for official documents such as legal papers, immigration forms, and academic transcripts.
To request a certified translation, submit your document through our online form or contact us directly. We will review the document, provide a quote, and start the certification process once you confirm your order.
We can certify a variety of documents, including legal documents, birth certificates, marriage certificates, academic records, and government-issued IDs. If you have a specific document in mind, please contact us to confirm its eligibility.
The turnaround time for certified translations typically ranges from 2 to 7 business days, depending on the document's length and complexity. For urgent needs, we offer expedited services. Please discuss your timeline with us to ensure we meet your deadline.
Yes, our certified translations are accepted by most government agencies, legal institutions, and other organisations that require official documentation. We ensure that our certification meets the standards required for official purposes.
Our certified translations are handled by experienced and qualified translators who adhere to strict accuracy and quality standards. Each translation is meticulously reviewed and accompanied by a certification statement that confirms its correctness and completeness.
We offer a variety of payment options including credit/debit cards, bank transfers, and online payment platforms. Payment details will be provided upon receipt of your quote, and we ensure secure processing of all transactions.
Yes, we offer discounts for bulk translations and long-term projects. The discount percentage depends on the volume and scope of work. Please contact us with your project details to receive a customised quote that reflects any applicable discounts.
Yes, we offer expedited services for urgent or same-day translation requests. The availability and cost of expedited services depend on the document’s length and language. Please reach out to us as soon as possible to discuss your urgent needs and confirm the feasibility.
We prioritise the confidentiality and security of your documents by using encrypted systems for document handling and storage. Our translators are bound by confidentiality agreements, and we can also sign non-disclosure agreements (NDAs) if required.
Yes, we provide specialised translation services for various fields, including legal, medical, technical, and financial sectors. Our translators are experienced in their respective fields and understand the specific terminology and requirements associated with these industries.
You can track the progress of your translation project by contacting us directly for updates. We provide regular status updates and are happy to answer any questions you have throughout the translation process. For larger projects, we can offer more detailed progress reports upon request.
We are always available to help with any request so whether you can’t find the language you were looking for, or are unsure whether you need a certified or standard translation then get in touch.